Expand All
Can my EBT Card be used in other states?
The EBT card can be used in all states to access Food Assistance (SNAP) benefits and Sun Bucks. TANF Cash Assistance benefits cannot be used for online purchases or purchases at points of sale outside of Kansas. Child Care Assistance can only be used to pay approved child care providers. Learn more about Child Care Assistance and how to find approved child care providers at childcareinkansas.com.
How do I manage my EBT card account?
Manage your EBT card by using Fidelity Information Service’s (FIS) ebtEDGE mobile app or through the Cardholder Portal at ebtedge.com. By using ebtEDGE, you will have access to protection features to help keep your money safe, such as the ability to freeze your card or block out-of-state and online transactions. FIS is DCF’s EBT contractor. Third-party EBT apps do not provide the same protection features as ebtEDGE. The ebtEDGE app can be accessed in the Google Play Store and the Apple App Store.
-
If you are moving to a new address, please call DCF at 1-888-369-4777 to report your new address.
How do I protect my benefits on my EBT card?
Monitor your account and protect your benefits using the available features on the ebtEDGE mobile app or the ebtEDGE Cardholder Portal at ebtedge.com. You can:
- Freeze the EBT card when not using it. You must unfreeze the card when you are ready to make a purchase.
- Block out-of-state and online transactions. You will have to unblock these transactions when you want to make an out-of-state or online purchase.
- Keep your four-digit PIN (personal identification number) private and change it regularly. Never give your PIN to retailers or child care providers.
Third-party EBT apps do not provide the same protection features as ebtedge. The ebtedge mobile app can be accessed in the Google Play Store and the Apple App Store.
Also, beware of phishing attempts: Do not share your card info or the PIN over the phone or via text message. DCF and FIS will never call or text cardholders and explicitly ask for their card number or PIN. -
Skimming occurs when devices are illegally placed on point-of-sale terminals in stores, gas pumps and ATMs. These devices are difficult to detect because they’re designed to look like they’re part of the system. Skimming devices steal personal card information and capture the cardholder’s PIN entry.
The Federal Bureau of Investigation’ Skimming web page provides information about skimming scams and what to look for on POS devices.
What is phishing, smishing and vishing?
Phishing is a scam where bad actors use email to trick people into sharing personal information. For example, they may send an email posing as a DCF employee telling the victim they need to click on a provided link to confirm their status to maintain their eligibility or risk losing their SNAP benefits.
Smishing is similar to phishing, but instead of an email the bad actor sends a text message to bait victims into clicking a link or calling a number.
Vishing, short for voice phishing, includes the use of phone calls – generally with an automated message. Learn more about scams and how to protect yourself by visiting the Federal Bureau of Investigation’ Skimming web page.
How do I report EBT card fraud?
Report suspected fraud and request a new card by calling ebtEDGE Customer Service at 1-800-997-6666 or online at ebtedge.com. It takes 5-7 business days for a new card to be issued. During this time, you will not have access to your benefits.
What should I do if my EBT card is lost or stolen?
Call ebtEDGE Customer Service at 1-800-997-6666 to report the card lost, stolen, or damaged before a replacement card will be reissued. It takes 5-7 business days for a new card to be issued. During this time, you will not have access to your benefits.
What if I forget my PIN or my PIN is compromised?
Reset your PIN by calling ebtEDGE Customer Service at 1-800-997-6666, through the web portal at ebtedge.com, or by using the ebtEDGE mobile app.
-
If you forget your four-digit PIN or want to change it, call ebtEDGE Customer Service at 1-800-997-6666 to select a new PIN. You can also select a new PIN using the Cardholder Login at ebtedge.com or the ebtEDGE mobile app. Choose a combination of four numbers that is easy for you to remember, but hard for someone else to guess. Common PINs such as 1234 or 1111 are not allowed.
Will I be reimbursed if my benefits are stolen via skimming or cloning scams?
A 2022 law that provided federal funds to replace Food Assistance (SNAP) and TANF Cash Assistance benefits stolen through card skimming, card cloning and other methods expired on Dec. 20, 2024. The law was not extended as part of the American Relief Act of 2025 bill signed into law on Dec. 21, 2024. That means federal funds are no longer available to replace benefits, and DCF cannot reimburse Kansas cardholders for stolen money.
How do I use my EBT card?
EBT Cards function much like debit cards. For example, when food is purchased, the cost is electronically subtracted from the card.
EBT cards can be used at select farmers markets in Kansas to purchase fresh, locally grown fruit and vegetables. Breads, jams, meat, plants to grow food (such as a tomato plant) and other food items may also be purchased at farmers markets.
Food Assistance benefits can also be used to purchase groceries online at multiple retailers. Find which retailers accept Food Assistance (SNAP) benefits at: Stores Accepting SNAP Online | Food and Nutrition Service (usda.gov).
What can I buy with my Food Assistance (SNAP) and SUN Bucks benefits?
Food Assistance(SNAP) provides food benefits to low-income families to help supplement their grocery budget and access nutritious foods. The USDA’s Food and Nutrition Service outlines what Food Assistance (SNAP) benefits can buy.
Can I use my EBT card to make online purchases?
Kansas Food Assistance (SNAP) and SUN Bucks clients may use their EBT card, to purchase groceries online at participating retailers approved through Food and Nutrition Services (FNS). Please note, the use of Food Assistance (SNAP) benefits for the purchase of groceries is restricted to FNS SNAP approved grocery items and cannot be used for delivery fees. The USDA’s Food and Nutrition Service outlines what SNAP benefits can buy.
Do I have to use all of my benefits in the same month I get them?
Food Assistance (SNAP) benefits stay in your account until you use them. However, if you do not use your Food Assistance (SNAP) benefits for nine consecutive months, some (or all) of your benefits may be removed from your account for non-use. Once the Food Assistance (SNAP) benefits have been removed from your account for non-use, you cannot get them back.
SUN Bucks benefits expire 122 days after they are issued, regardless of usage, so families must act quickly once the benefits are distributed. Families should keep the card for the next summer’s SUN Bucks.
If you are receiving SUN Bucks and Food Assistance (SNAP) benefits, your SUN Bucks benefits will be used first to keep them from expiring.
Will my child’s SUN Bucks be added to my existing EBT card?
Yes, if your child is eligible to receive SUN Bucks, that benefit will be added to your existing EBT card. If you do not have a Kansas Benefits Card and your child is eligible for SUN Bucks, a preloaded card will be mailed to your home.
What cannot be purchased using TANF Cash Assistance benefits?
TANF Cash Assistance benefits cannot be used in any retail liquor store, casino, gaming establishment, jewelry store, tattoo parlor, massage parlor, body piercing parlor, spa, nail salon, lingerie shop, tobacco paraphernalia store, vapor cigarette store, psychic or fortune telling business, bail bond company, video arcade, movie theater, swimming pool, cruise ship, theme park, dog or horse racing facility, pari-mutuel facility, or sexually oriented business or any retail establishment which provides adult-oriented entertainment in which performers disrobe or perform in an unclothed state for entertainment, or in any business or retail establishment where minors under age 18 are not permitted.
When do TANF Cash Assistance benefits become available?
TANF Cash Assistance benefits are available on the first day of the month.
Do I have to use all of my TANF Cash Assistance benefits in the same month I get them?
Unused benefits roll over to the next month and remain available for use. However, if your benefits are not used over a 120-day period, they will expire.
How do I use my EBT card/child care benefits to pay my child care provider?
You have several options for making Child Care Assistance payments.
- Through a point of sale (POS) machine at the provider’s location. Note: For privacy reasons, POS receipts will not reflect the child care or TANF cash account balances.
- By phone using an interactive voice response (IVR) process. This is a toll-free telephone payment option. Families may use the IVR from any location and at any time. This method can be used with providers not wishing to lease a POS machine.
- Through the EBT Web Portal at ebtEDGE.com. You must enter your card number and PIN to use the website to view transactions and pay providers.
What if my Child Care Assistance benefit doesn’t cover all of my child care expense?
If your Child Care Assistance benefit is not enough to pay for all the child care expense, you can transfer benefits from your TANF Cash Assistance account using the POS machine. This procedure cannot be used in the IVR or web payment process.
When do Child Care benefits become available?
Child Care Assistance benefits are available on the first day of the month.
Can I save my benefits and use them later?
Your balance at the end of the month, if not all used, is carried over to the next month. However, if the Child Care Assistance benefits are not used within 120 days from the date they were issued, they will be removed from your account.
Can I withdraw my Child Care benefits as cash?
Child Care Assistance benefits can only be used to pay child care providers and cannot be withdrawn as cash.
Where can I find information about Child Care Assistance?
Learn more about Child Care Assistance and how to find approved child care providers at childcareinkansas.com.
|
|