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It is a phone-based support and problem-solving helpline designed to assist with resources, supports and mobile crisis referral if needed or requested. It is available 24-hours a day, 7 days a week, 365 days a year. Call or text 1-833-441-2240 for help and support. A chat function is also available.
Parents, caretakers, teachers, neighbors, or anyone who determines a child/youth is in a psychiatric, emotional or behavioral health crisis.
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Youth or young adults who self-determine they are experiencing a psychiatric, emotional or behavioral health crisis.
Trained licensed professionals who help de-escalate behavioral health crisis via the helpline.
Events might include but are not limited to: substance use, changing, stopping or missing a dose of medication, as well as stressors at home, one’s living situation, school and/or work. The crisis is ultimately determined by the youth or caller.
The Family Mobile Crisis Helpline is a free resource available to those in need of support.
The Family Mobile Crisis Helpline will utilize interpreters at no charge in the language requested by the caller.
Mobile Crisis Response (MCR) is meant for adults and Mobile Response and Stabilization Services (MRSS) is meant for youth. They provide crisis response services through a rapid in-person team and community-based engagement through trauma-informed and empathetic care. Support and interventions are provided to adults, children, youth, and families who are experiencing emotional symptoms, behaviors, trauma reactions and concerns that compromise or impact their ability to function. MCR/MRSS services are provided in the current location of the person in crisis. This could include at home, work, school, or other community locations. Services are available and accessible 24 hours a day, seven days a week, 365 days a year.
- Crisis intervention
- Safety planning
- Stabilization services
- Referrals for ongoing treatment and/or services
The local statewide mobile crisis providers will mobilize their Mobile Crisis Response (MCR)/Mobile Response and Stabilization Services (MRSS) team to respond to the crisis.
Response times and methods of contact may vary based on needs of the family and travel distance.
No, having an MCR/MRSS team respond does not automatically require someone to go to the hospital. The primary goal is to help stabilize the situation within a natural setting (home, provider’s office, school or other location) to avoid unnecessary contact with emergency departments. If the crisis evaluation determines that an imminent risk exists and cannot be resolved by developing a safety plan or collaborating with natural supports and current providers, the team may need to help facilitate an alternate level of care. That level of care typically includes hospitals and/or respite programs.
Yes, the team will be led by a Licensed Mental Health Professional (LMHP). All responders must be trained in the following through KDADS KansasTRAIN platform:
- De-escalation for Mobile Crisis Unit (MCU-1120985)
- Working with Individuals with Mental Health and Intellectual/Developmental Disabilities for Mobile Crisis (MCU-1120989)
- Understanding Substance Use for Mobile Crisis (MCU-1123109)
- Harm Reduction Principles for Mobile Crisis (MCU-1123108)
- Crisis Intervention (1065738)
The MCR/MRSS team will assist the family/guardian and child/youth with de-escalation, safety planning, connection to community resources and stabilization.
MCR/MRSS services cannot be provided when an individual is in an inpatient status. This includes: hospitals, Psychiatric Residential Treatment Facilities or other institutional settings.
The Family Mobile Crisis Helpline and MCR/MRSS Services will attempt to help the individual in crisis and avoid unnecessary contact with emergency departments. However, local emergency services may be contacted if needed.
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